Returns

Who can return an item

Dear Yar, if you bought an item on Yarsara and it has been delivered to you, you can ask to return it, under the conditions in the next section.

Return conditions

• A defective item.
• An item that does not match your order.
• A change of mind after delivery: only within the return window of the item's category. The window is counted in hours from delivery and set per category, since sealed hygiene goods, perishable goods and durable goods need different windows. Each item's window is shown on its own page.

The reason for a return is recorded and counts in the buyer's record. Refusing an item at delivery without cause is recorded too.

Return steps

1. Request the return within the item's window.
2. The item travels from your address back to the seller. The return carriage is quoted at the request, from the same «پست‌یار» (Post Ally) and service mode as the outbound trip, over the route reversed, and is never estimated. Where a Yavar handles it, the return carriage includes the Yavar's collection amount.
3. Once the item reaches the seller and is accepted, your money is refunded.

Who pays the carriage

• A defective or mismatched item (once confirmed): the seller pays carriage both ways and you are refunded in full.
• A change of mind after delivery: carriage both ways and the fees Yarsara actually paid are yours, deducted from the refund.
• Refusing at delivery without cause: the item goes back to the seller and the same costs are yours.

Where a Yavar handles the return, the return carriage includes the Yavar's collection amount, borne by whoever bears the return carriage.

If these deductions exceed the refund, the rest is taken from your later refunds.

The refund amount and where it goes

• The refund is proportional: the share you paid from the «صندوق هدایا» (Gift Chest) returns first to the same gifts, at their original dates, the most recently spent first.
• The rest of the goods money, and the VAT, does not go back to the card: a refund made more than 30 minutes after payment, or a partial refund, is sent by bank transfer to your شبا (IBAN) by Yarsara's finance team.
• Deductions come out of the card part first, and out of the gift part only if that is not enough.
• A percentage a gateway added to the payment is never refunded, on any return or cancellation, since it went to the gateway's account.
• Returning one line of an order works the same way, on that line.

The order page

Your orders are in «من» (Me) › «سفارش‌ها» (Orders). Follow each order and its return from its own page.